Weekly Pool Service Terms and Conditions.

Weekly Full Service Customer Agreement

Due to Covid, the 2021 U.S. market is over 81 millions pounds short of  3" chlorine tabs and all granular chlorines causing massive price increases and supply shortages across the county. Because of this we can no longer include chlorine in the base service pricing and are advising all of our clients to convert to a saltwater pool or supply chlorine tabs if they can find them for sale and we will supply the rest of the required weekly balance chemicals included in the service.  We can convert your pool to a saltwater pool, click here to find out more.

 

Included in Weekly Service Full Service.

  • Up to 20 mins of labor per visit during weekly maintenance visits (see Extra Service Visits under Terms and Conditions for additional information)
  • Netting, brushing, vacuuming pool as needed*
  • Test and balance water chemistry weekly
  •  *Any chemicals added during the weekly service not provided by customer will be invoiced throughout the month and due upon receipt.
  • visual Inspect of equipment operation and for any visual leaks or concerns (heater operation is not checked weekly)
  • Check water level *We do not add water to pools that are low due to over flow risk, we will inform you of a low pool level and advise on further action needed. 
  • Empty pump and skimmer baskets
  • Brush pool tile
  • Backwash sand filters as needed
  • Inform customers of any issues
  • A weekly Log Entry Report is emailed with a summary of pool service

Additional Products and Services are NOT included in Chemical Plus Weekly Service (see below for rates and prices)

  • Filter cleaning:
    • Filter cleaning needs to be done at least every 6 months to ensure proper chlorine levels and water clarity (Some cartridge filters that are undersized, older, or quad filters may need to be cleaned more often) when your filter is due for a cleaning, you will be notified.
    • Filters may need extra cleaning between bi-annual cleaning due to adverse weather conditions such as monsoons and or dust storms determined by the service tech at time of weekly service.
    • Filters need to be replaced every 3 years or as needed determined by your service tech.
  • Repairs or replacements: of any kind (repair labor see billing rates below) 
  • Chemical additions (as needed):
  • Cyanic Acid (Conditioner)
  • Algaecides (all types)
  • Phosphate removers. Treatment is generally performed on a 3-month interval or as needed
  • Calcium, metal reducers, oil and scum reducers, stain and scale reducers, flocking agents, clarity chemicals, DE powder, and salt (prices vary depending on what the pool requires)
  • Extra visits: Subject to service tech determination for excessive debris, high winds, monsoons or storms etc. or upon customer request

Billing / Service Rate Terms and Conditions

  • Basis for Chemical Plus service rate (subject to change):
    • Price is set on the condition of the pool water and equipment at time of original quote
    • Assumes a 12 month relationship
      • Over 12 months an invoice/sales receipt is sent out each month showing 4 weeks of service which equals 48 out of 52 weeks per year. This allows our service techs up to 4 weeks off a per year (The week of thanksgiving and Christmas will be taken off every year) to spend time with family and friends during the holidays
      • If your account is cancelled before year end the final bill may include any 5th weeks of service already provided 
    • Additional charges apply when equipment is noted as not running properly or at all, needs repairs/upgrades or if equipment doesn’t run long enough to properly circulate your pool
    • Service day and technician subject to change at any time at pooljocky.com's discretion 
  • Filter cleaning: $105 for most filters
  • Chemical prices (subject to change based on market conditions):
  • Chlorine shock – 
  • Cyanic Acid (Conditioner) – 
  • Algaecides (all types) – Treatments are $35 (up to 9 oz.)
  • Phosphate removers – $3.98 per oz. (total cost may depend on the volume of the pool)
  • Chemical Plus Monthly Billing:
    • Invoices – Sent out on the 1st of each month
    • Sales Receipts (auto-pay) and invoices are due on the 5th of each month (payments made after the 15th will be subject to a $25.00 late fee)
    • All other work or chemical additions are due upon receipt (unless other arrangements are made)

 

  • Labor rate: $105/hour $85 every hour after the first hour billed in 15 minuet increments.  
  • Extra service visit: 25% of the monthly service rate
  • Service call: billed at $85-$105
  • Weekend or after-hours service call: range is $150
  • Trip charge for visits: $45 plus parts if necessary (for minor repairs/issues) at Repair Tech discretion
  • Pooljockey is not responsible for the following:
    • Environmental issues (severe weather conditions or other acts of nature) that cause stains, cracking, popping etc. on pool surfaces, decking or other related equipment damage or failure
    • Equipment failure with pumps, motors, and or filters etc.
    • Low/High water levels due to equipment neglect or other environmental conditions. 
    • Expectations for Service and Customer Responsibilities:
      • Clear access to the pool (eg. keys or gates codes, dogs properly secured and no obstructions)
        • Please note that if you have a locked entry gate that prevents service personnel access to your pool this will count as a successful service attempt and is fully billable. We strongly suggest allowing pooljockey to have either a code or place a lock box on site to store a key and avoid any entry issues.
      • A working Pool cleaner  or infloor cleaning system to reduce dirt and debris in between service days
      • Landscape properly maintained

    This customer agreement represents an agreement to clean your pool and/or spa on a weekly basis and to bill you the customer for products and services Pooljockey.com provides according to industry standards. The customer agrees to be responsible for the charges for products and services rendered and not to charge back or dispute any valid charges if your account is set up on automatic payments via credit card on file.

    If at any time you wish to cancel service written notice is required 30 days in advance and can be done by calling or sending a notice (email or letter) to pooljockey.com. Restarting the service may incur a one-time cleaning fee to bring the pool back up to Pooljockey.com’s standards.